I often have to be patient plus kind, even when I don’t exactly want to be.
It is a known rule plus client service by the client is right most of the time. It’s pretty much impossible to keep clients if we don’t make sure they are glad plus satisfied. There are a fair amount of ways that a dissatisfied client can retaliate, especially now that there is the internet plus social media. Business could be over if one disgruntled client makes the move to start a smear campaign against the supplier. I had a residential heating device repair on Friday plus it was my last job of the day. It had already been a legitimately busy day plus I wasn’t looking forward to another heating device repair. I was hopeful that the job would be over hastily, so I could go home before it grew dark. The client was legitimately aggravated when I arrived. Someone on the phone told her that I was going to be there at 2 p.m. plus I did not arrive until 4 pm. I sincerely apologized to the client for the misunderstanding plus I assured her that I was still helping someone else at that time. The client told me where the heating device was located. She had boxes plus bags of garbage all over. I barely found my way navigating through all of the trash. I identified the setback with the heating system plus I went out to my truck to write an invoice for the estimate. I came back into the customer’s household plus she had a meltdown when she saw the estimate. I don’t entirely get why she thought the work on the HVAC was going to be cheap.