Right after graduating college with a major in business, I was sure that I wanted to travel abroad. Wherever my business ventures took me, I knew that it would be all over the world. Well, I got what I wanted. I spent several years touring the country and ultimately took many international business trips. However, when the covid-19 pandemic struck, I was left grounded. I got very homesick, and I decided it was finally time to put some roots down back home where my parents lived. My parents were ecstatic that I was returning to my hometown, and they offered to put me up until such time as I could purchase my own home. My uncle was also very supportive. He offered me a job at his HVAC company. His HVAC company is rather large, and takes care of both commercial and residential jobs for his customers. He decided to hire me for a managerial position because he trusted my leadership skills. Ultimately, he put me in charge of customer satisfaction. This included making sure that our employees were doing the best possible job for the customer, taking any questions that the customer had, and collecting feedback from their experience. Steadily, our reviews got more and more positive. I also worked with my uncle on improving our employees morale and giving them the support and benefits they needed to give us the best possible job performance. Ultimately, my uncle’s HVAC business has become very successful and we have received thousands of glowing positive reviews from many satisfied customers!