For the past 8 years, I have been working for the local heating and air conditioning business. I really enjoy my job, it’s simple and repetitive, which is actually something I really like. Because of this, I have a lot of knowledge in my HVAC field. I was surprised when my cousin called me one afternoon and started asking questions about her heating and air conditioning device. This surprised me, because I didn’t know my cousin very well, and from what I did know of her, she wasn’t exactly the nicest person. She had the attitude that she knew more than you did, no matter who you are. So the fact that she was asking advice was odd to me. Her issue was she wanted a new A/C unit, and she was asking me whether this one type would be okay. The price was cheap, but the model was older, SEER rating wasn’t the best and it was too small for her home to begin with, so I gave her the bad news that it wasn’t a good idea. I took the time to find other models that would be a good fit for her home, even if they were a little more expensive, and showed them to her. She huffed and promptly hung up. I forgot about the issue, until 2 months later when a coworker of mine mentioned my cousin. Apparently she had gone against my recommendations and got the cheap A/C unit anyways, and surprise surprise, she is having a lot of issues. I can’t believe she went against a certified HVAC professional’s advice, and instead bought what she thought was right. This will hopefully be a good lesson for her to listen to the professionals.